Policies & Frequently Asked Questions
Aloha and welcome! 🌺 We believe in open communication and transparency. Below you’ll find details on our house rules, rental terms, and the most common questions guests ask before booking their stay.
Rental Terms & Conditions
Minimum Stay Requirement
The home is available in accordance with Honolulu County Ordinance 22-7. Only one rental agreement may be signed per 30-day period, even if the guest departs early.
Rates & Payments
Payment due at signing via credit card, bank transfer, or Venmo.
Cancellation Policy
50% refund if canceled 30 days or more before arrival. No refund for cancellations within 30 days of arrival, unless the stay is rebooked. We recommend purchasing travel insurance for extended stays.
Check-In / Check-Out
Check-in: 3 PM HST
Check-out: 10 AM HST
Early check-in or late check-out may be possible by request.
House Rules
Respect the Neighborhood
Hauʻula is a quiet, residential community. Please be respectful of our neighbors—no parties or large gatherings, and observe local quiet hours (9 PM – 8 AM).
Smoking, Pets & Visitors
No smoking or vaping inside the home. Pets are allowed with prior approval and a pet deposit. Only registered guests may stay overnight.
Maintenance & Care
Please notify us of any issues immediately. Do not move large furniture or remove items from the property. Keep doors closed to protect from humidity and pests.
Compliance Statement
Hauʻula Hideaway is located in a residential zone on Oʻahu’s North Shore. We follow all City & County of Honolulu regulations for long-term rentals (Ordinance 22-7) and operate with respect for our local community and neighbors.
Privacy Policy
Information We Collect
We collect your name, email, phone, and stay details submitted through our contact form. We do not share or sell personal data.
Cookies & Analytics
We may use basic anonymous analytics to improve site performance. Visitors can disable cookies in their browser settings at any time.
Communication
By contacting us, you consent to receive replies related to your inquiry. You may request deletion of your information at any time by emailing stay@hauulahideaway.com.
Frequently Asked Questions
Are utilities included?
Yes — electricity, water, internet, and yard care are all included in the monthly rate.
How do I book?
Fill out our Contact Form with your desired dates. We’ll confirm availability and send a rental agreement.
Is the home family-friendly?
Yes — we welcome families, couples, and individuals seeking a quiet, residential stay.
Do you allow pets?
Small pets may be approved upon request with an additional deposit.
Is the property air-conditioned?
Yes, we have A/C and ceiling fans for your comfort.
What’s nearby?
Local beaches, hiking trails, small restaurants, grocery stores, and the Polynesian Cultural Center are all within minutes of the home.
What if something breaks during my stay?
Please notify us right away. We handle repairs promptly and respectfully.
Is parking available?
Yes — free on-site parking for one vehicle is available for guests.
Contact Information
If you have any questions not covered here, please reach out anytime.
📧 stay@hauulahideaway.com
📞 (415) 373-7111 (Text or call, 9 AM – 6 PM HST)
Last Updated
This page was last updated on October 27, 2025. Policies are subject to change to remain compliant with Honolulu County regulations.